How can we help?

Choose a service, enter your property and contact details, then review and send your request. Keep your reference. We’ll review coverage, scope, price and your preferred date before confirming an appointment.

Include your full UK postcode in your request. We’ll review whether we can arrange a cleaner for your location and preferred date. Sending a request does not guarantee coverage or availability.

The pricing page shows published starting prices and any available guide ranges. Your quote depends on the service, property details and agreed work. Any extra task or charge must be clearly discussed and agreed with you in advance. Sending a request does not commit you to a price.

For regular home cleaning, please provide a working vacuum cleaner and mop. If you cannot, ask us about equipment provision before agreeing the quote. Other equipment and product arrangements, including any product sensitivities or delicate surfaces, are discussed in advance.

Not by default. Check the service scope and optional extras on our pricing page. We will confirm any selected extra, its scope and price with you before the clean. We do not apply automatic surcharges or deductions.

The cleaner may pause affected work if a hazard or unsafe condition is found. We will discuss whether the work can safely continue or whether a revised scope and price should be agreed. Hazardous waste and specialist treatment are outside ordinary cleaning.

No. We can agree a cleaning scope and work from any checklist you share, but cleaning cannot guarantee a landlord or agent decision or the return of a tenancy deposit.

Choose your preferred date and time window when you book. To request a change or cancellation, sign in, open your booking and send a request for review. A change is not confirmed until it has been approved.

Create a customer account using the same email address as your booking, then verify your email and sign in. You can view your requests and quotes, message about a booking or contact account support.

Create a cleaner account and verify your email, then use guided setup to choose services and submit your application. You can also apply directly on our For Cleaners page. Use the same email to follow or update your application. Approval is required before you can receive assigned jobs.

Use the business enquiry form to tell us about your office, managed property or guest accommodation. We’ll review your requirements, location and schedule before agreeing the service.